Role:
2nd Line Support Engineer
Location:
City of London (Hybrid working, 3 days onsite, 2 days remote working)
Salary:
£35,000 - £38,000 per annum + benefits
We are currently working with a large scale, global organisation based in the construction field, who require a 2nd Line Support Engineer to join their team during a period of growth. They require a 2nd Line Engineer who can support the organisation and customers within it. You will demonstrate a positive and proactive approach to the role, be committed to delivering customer service excellence and enable the business to achieve its goals. You will contribute and share ideas to help develop the business and continually seek opportunities for improvement and efficiency.
Skills and experience required
Experience supporting customers working remotely from home and offices
Experience of supporting audio/visual conferencing equipment
Troubleshoot user hardware issues (laptops, mobile telephony) escalate accordingly
Strong experience in Windows 10/11
Strong experience in Office 365 Suite
Strong experience in ticket management and ITSM platforms
Strong experience in Active Directory/Azure Active Directory
The client love people with bublbly, friendly and outgoing personalities as much as they do as someone who has the right level of skills and experience. This is very much a customer focused role and customers will be at the forefront of everything you do. Please consider this when applying for the role.
If you are interested in the role and would like to apply, please click on the link for immediate consideration.
We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
