In the bustling environment of healthcare and assisted living, the role of an Estates and Facilities Team Member is crucial. The position requires a dedicated individual adept at handling facilities management concerns promptly and efficiently.
Client Details
Our client is a significant player in the healthcare sector, employing over 2000 staff across various locations. They operate a network of care homes throughout the country, providing exceptional service and care to their residents.
Description
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Respond to incoming helpdesk requests in a timely and efficient manner.
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Coordinate with the Facilities Management team to resolve issues.
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Maintain accurate records of all helpdesk interactions and resolutions.
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Assist in the implementation of helpdesk policies and procedures.
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Provide support to the wider team, ensuring smooth operation of facilities.
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Identify areas for improvement in the helpdesk process and suggest changes.
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Stay informed about the latest trends and innovations in healthcare facilities management.
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Participate in training and development opportunities within the healthcare industry.
Profile
A successful Helpdesk Team Member should have:
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2-3 years experience of helpdesk / FM
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Harrogate Based or willing to travel
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A demonstrated understanding of facilities management
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Strong communication skills, able to handle queries and concerns effectively
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An ability to work under pressure and manage multiple tasks simultaneously
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Good teamwork skills, with a willingness to assist colleagues as needed
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Proficiency in using various helpdesk software and tools
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CAFM experience
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Management/Supervisory experience would be advantageous!
Job Offer
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A competitive salary range of £27,000 - £30,000 per annum.
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An opportunity to work in a supportive and professional environment.
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Being part of a dedicated team focused on providing exceptional healthcare services.
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Opportunities for professional development within the healthcare industry.
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1 Day per week from home, to be agreed weekly