Exciting Opportunity Alert!

Our client, a leading equipment service provider in the UK, is on the lookout for a proactive and customer centric Service Co-ordinator to join their team!

Job Title: Service Coordinator (you may have previously worked as a Service Advisor, or within scheduling or construction/ engineering)

Contract Type: Permanent

Salary Range: Up to £32,000 per year DOE

Working Pattern: Full Time, Monday- Friday 8am - 5pm

This is a fast-paced role that involves leading a team of site and field-based engineers for their most high-profile customer. The role will involve arranging the repairs of equipment, liaising with customer site manager, managing the engineers workloads and working with the site lead engineers to ensure all equipment is maintained on time and to a high standard.

Your key responsibilities will include:

• Coordinating a team of Field Based Engineers and Site Engineering Team Leaders.
• Liaising with other members of the Aftersales Team to Co-Ordinate Engineers.
• Liaising with the customer site managers to arrange engineer attendance to breakdowns, maintenance, and servicing.
• Placing and processing orders with suppliers and other dealers within the network.
• Working collaboratively with all other departments in the business.
• Processing engineers jobs in preparation for invoicing.
• Producing quotations for repairs and further work required.
• Processing warranty claims.
• Compiling reports.
• Assisting with answering occasional out of hours calls from the customer on a rota basis.
• Undertaking any additional tasks to meet the needs of the business or the customer.

To thrive in this role, our ideal candidate will possess:

Essential:

• Previous experience in a service coordination, customer service or similar role
• A desire and ability to deliver an excellent level of service
• Excellent communication and interpersonal skills
• Proficiency in using Microsoft Office Suite
• Ability to multitask and prioritise tasks in a fast-paced environment
• Detail-oriented with strong organisational skills
• Customer-focused mindset with a commitment to providing excellent service

Desirable:

• Knowledge of warranty processing and aftersales service management is a plus

What's in it for you?

• Up to 27 days holiday (plus bank holidays) depending on length of service.
• 2 x basic salary death in service payment, payable to your nominated recipient
• Health care cash plan that covers some costs towards dental treatment, prescriptions, Annual health checks etc
• Benefits platform giving discounts on major supermarket shops, high street vendors, holidays and gym memberships.
• Employee Assistance Programme
• Ongoing training and Career Opportunities
• Cycle to work scheme
• Refer a friend bonus £500 per person - terms apply
• Long Service Awards on 10, 20 and 30 years
• Life Event Day - Getting Married, Moving Home, Graduating

If you're passionate about building relationships and delivering an exceptional service, then don't miss out on this amazing opportunity!

NEXT STEPS…. For further information please apply online, call the office to speak to Debbie Searle on or email your CV to .

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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