Position: Aftercare Manager
Location: London
Salary: £65,000 - £75,000
Company: Leading Luxury Residential Developer

Hyperion Partners are delighted to be working in partnership with a leading luxury residential developer based in London, renowned for delivering high-end, bespoke residential developments across the capital. Our client is seeking an experienced Aftercare Manager to join their team, ensuring a seamless handover and exceptional post-completion service for their prestigious clientele.

As the Aftercare Manager, you will play a pivotal role in maintaining the developer’s excellent reputation for delivering first-class homes and customer satisfaction. You will oversee the aftercare process, ensuring that homeowners receive prompt and professional service post-completion, resolving any issues or defects that arise. Your responsibilities will include:

• Acting as the primary point of contact for homeowners, providing support during the aftercare period.
• Managing and coordinating aftercare and defect resolution processes with contractors and internal teams.
• Conducting inspections of completed properties, identifying defects, and ensuring timely and effective resolution.
• Building and maintaining strong relationships with residents, ensuring a smooth and positive customer experience.
• Keeping accurate records of all aftercare activities, ensuring compliance with contractual agreements and warranties.
• Providing regular reports to senior management on aftercare performance, trends, and areas for improvement.

The ideal candidate will have a proven track record in a similar role within luxury residential development or high-end property management. You will need to demonstrate:

• At least 3 years of experience in an Aftercare or Customer Service Manager role, ideally within the property sector.
• Strong understanding of building processes, property maintenance, and defect resolution.
• Excellent communication skills, with the ability to liaise professionally with high-net-worth individuals and contractors alike.
• Ability to work under pressure, managing multiple tasks and priorities effectively.
• A proactive, problem-solving attitude with a focus on delivering exceptional customer service.
• Attention to detail and a commitment to maintaining the highest standards of quality.