Our client is currently seeking an experienced concierge to join the team at a luxury development in the City of London.
The shift pattern will be 4 on 4 off, 7am - 7pm.
Main duties:
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Being the first point of contact for residents and be the face of LB Navana.
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Assisting residents with general queries and passing on relevant issues to the Management Team.
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Assisting with complaints from residents regarding intercoms, noise, etc.
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To report any complaints received from residents, Clients, members of the public and employees immediately to your Development Manager and then the Customer Experience Manager
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Maintaining a pleasant and presentable workplace including the back office and behind the desk.
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Completing daily site walkaround, reporting any maintenance issue and calling the engineers when necessary.
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Ensure the telephone, email, app is answered and responded to according to the site SLA. ? Manage all enquiries on the ANA:Tech Dash, or any client portal ? Answering phone calls and emails in a professional manner.
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Fire marshal duties for the entire building
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Managing the distribution of access fobs including replacements.
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Signing in contractors, signing out keys and check these are returned at the end of each shift by completing the estate key checklist.
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Managing parcels and deliveries and storing them in the parcel lockers/storage areas as per estate parcel management policy.
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Calling out engineers when lifts are faulty/out of service and reporting on the same.
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General cleaning overview of the communal areas to ensure the look and feel as well as safety of the scheme is maintained when the cleaner has left.
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Attending fire alarms - ensuring the alarm is turned off for a false alarm or calling the fire department if discovering a fire - Updating the SLA of the same.
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Displaying signs in a neat and tidy fashion when required.
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Ensuring all incidents, calls, visitors (including residents) etc are reported and logged.
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Saving the correspondence and maintaining adequate on site filing in line with company procedures.
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Completing any handover and building audit reports and making sure these are saved and stored.
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Ensuring all reports are completed on time when requested.
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Undertake other general duties as required from time to time as directed
Requirements:
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At least 3 years Customer experience background in similar role, with a property, corporate or hotel reception background being ideally suited
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Previous Concierge or Security experience
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GDPR Understanding
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Be a 'people person', by coming together, we deliver what matters
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Experience working with an in-house app / portals, with email and extensive administration
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IT skills including Word, Zoom/Teams, Powerpoint, Outlook and Excel
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.