We are looking for a professional and personable Night Concierge to join our team. The ideal candidate will be the first point of contact for our guests and play a crucial role in ensuring their stay is comfortable, enjoyable, and hassle-free. If you have a passion for hospitality, an eye for detail, and the ability to anticipate our guests' needs, we would love to hear from you. This role will be on a 4 on 4 off basis, between the hours of 7am and 7pm.

Key Responsibilities:

• Greet guests warmly and assist with check-in and check-out procedures.
• Provide information about local attractions, dining options, and transportation services.
• Make reservations for dining, entertainment, and travel as requested by guests.
• Handle guest inquiries, complaints, and requests with professionalism and efficiency.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain a clean and organised lobby area.
• Assist with luggage handling and storage.
• Perform other duties as assigned by management.

Qualifications:

• Previous experience in a concierge or customer service role, preferably in a luxury hotel setting.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in using reservation and booking systems.
• Knowledge of the local area and attractions.
• Ability to work flexible hours, including weekends and holidays.
• Professional appearance and demeanour.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career advancement within the company.
• A dynamic and supportive work environment.
• Training and development programs to enhance your skills.
• Employee discounts on hotel services and amenities.