Working across the Operations Directorate and reporting into a Senior Welfare Benefits Adviser, you will deliver proactive and comprehensive benefits advice service to residents.

Client Details

Our client is a leading G15 Housing Association. This role will be based 3 days in their Kings Cross office.

Description

Key responsibilities:

• Provide comprehensive welfare benefits advice and advocacy service to residents.

  • Offer expert advice on all aspects of the welfare benefits system.
  • Support residents in challenging decisions and resolving complicated issues.
  • Assist with benefit appeals, including preparation of submissions.
  • Represent customers at tribunals to support tenancy sustainment.

• Manage a complex and demanding caseload.

  • Juggle competing priorities to ensure cases are progressed.
  • Ensure deadlines and performance indicators are met.
  • Work inquisitively under own initiative to determine actions needed for each case.

• Provide a responsive and inclusive service to residents.

  • Adapt services to meet individual needs.
  • Be visible in the community to front-line teams and residents.

• Support residents to maximise their income.

  • Signpost to charitable grants and funding opportunities.
  • Make referrals to external partners.

Profile

The successful candidate:

• Significant experience in providing all areas of welfare benefits advice and casework.

• Excellent up-to-date knowledge of the statutory framework.

• Ability to identify implications of legislative changes to welfare benefits.

• Strong people and interpersonal skills.

• Experience in providing services to vulnerable adults and working with a diverse client group.

• Practical knowledge of the financial inclusion sector

• Experience in making successful grant applications.

• Previous experience within an advice setting.

• Knowledge of current social housing legislation and good practices.

Job Offer

What is on offer?

• £31.31 Umbrella rate per hour.
• Immediate start.
• 6 Month Contract that could be extended.
• Hybrid working (3 days in Kings Cross, 2 days at home)