Local Housing Manager
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Location: North West London
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Salary: £29.12 per hour (Umbrella)
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Job Type: Full-time
We are seeking a dedicated Local Housing Manager to a large housing association. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. The successful candidate will be responsible for a geographical patch in North West London
Day to Day of the role:
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Manage and coordinate housing and estate services within a defined geographical area.
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Be accountable and customer-facing, representing our values across all tenures.
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Coordinate internal and external services to meet the diverse needs of our customers.
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Deliver services that meet individual and local needs to a high standard.
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Participate in local initiatives to support community projects, which may occasionally involve weekend work.
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Seek continuous improvement in service delivery and customer satisfaction.
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Manage relationships with the Local Authority and other Housing Association partners.
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Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management.
Required Skills & Qualifications:
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Proven experience in a social housing setting.
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Good working knowledge of housing practice, housing law, and service charge management principles.
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Demonstrable values of care, dare, and collaboration.
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Adaptability and flexibility in a changing environment.
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Strong collaboration, networking, and team-playing skills.
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Experience dealing with customers from diverse backgrounds with complex or challenging needs.
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Excellent administration skills and the ability to analyse customer feedback for service improvements.
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Attention to detail and accuracy in writing, reporting, and numeracy.
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Experience in customer service both face-to-face and via phone or written correspondence.
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Ability to self-manage a varied and demanding workload, prioritising and organising effectively.
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Innovative, empathetic, passionate, and a self-starter who isn’t afraid of challenges.
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Ability to manage and report on projects against agreed targets.
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Proficiency in office management, including inbox and key management.
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Willingness to work flexible hours as required.
Benefits:
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Competitive hourly rate.
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Opportunity to make a significant impact in the community.
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Dynamic and supportive work environment.
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Flexible working arrangements.
To apply for the Local Housing Manager position, please submit your CV for review