Customer Support Specialist- Part time hours

• Immediate Start
• Temporary to Permanent Contract
• Birmingham
• Flexible hours - Up to 28 hours a week

Responsibilities Included:

• Providing first-line support to clients and customers
• Escalating complex issues to the appropriate team members
• Maintaining accurate records of all support requests and resolutions
• Providing regular updates to clients and customers on the status of their support requests
• Deliver exceptional customer service
• Managing general enquiries

Skills and Attributes:

• Excellent communication skills, both written and verbal
• Strong problem-solving skills and the ability to think creatively
• Ability to work well under pressure and manage multiple tasks simultaneously
• Strong attention to detail and the ability to work in a fast-paced environment
• Proactive
• Can-do attitude
• Ability to use your own initiative
• Customer Service Experience

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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